FAQs and T&Cs

FAQs

Can I pay for my retreat in installments?

Absolutely! We want as many of our members as possible to join this transformative experience— secure your spot by paying a deposit, and we’ll create a flexible payment plan tailored to you.

 
Can I bring a friend who has not a Latin Soul member?

Yes! We encourage you to buddy share so it’s even better if you can bring your friends along!

Is my spot guaranteed if I pay my deposit?

No! As all our events, this operates on a first come first serve basis. Room types and spaces are limited. We'll allocated them in order of deposits received. If all the spaces are sold by the time you pay your deposit, we will try our best to increase the numbers or issue a full refund.

Is my deposit refundable?

No. Unfortunately all deposits are non-refundable. 

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Where am I flying to?

All flights are to Malaga Airport.

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How do I get from the airport to the hotel?

We've arranged/included airport transfers for those flying at our suggested times. See itinerary
You can take your own taxi if you are flying out at a different time or from a different airport. Cost is around 30 euros on average. 

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Do I need to be fit or dance to come on the retreat? 

No, this retreat is for all and is as much about fun as it is about fitness, dance and wellness. All levels are welcomed, and whilst we will push you outside of your comfort zone - we want you to have fun and enjoy yourself above anything else. 

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Can I come if I don't know anyone!?

This retreat is the perfect holiday for you to come on your own to! We have no doubt you will make lifelong friends regardless and we will be there to make sure everyone is included and feels like they are in a safe space at all times.

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What's the cancellation policy?

91+ days from the retreat start date: Fully Refundable excluding the deposit.

90 days or less from the retreat start date the booking at this stage is non-refundable. 

Get in touch early if you need to cancel for whatever reason. We will do our best to re-sell your place, in which case, we will be more than happy to give you a refund, minus 30% admin fee, however the deposit is non-refundable. 

Refunds cannot be made: 

If your transport (train/air etc.) is cancelled

No-shows, i.e. you don’t cancel and you don’t let us know that you won’t be attending

IMPORTANT! If you do not complete your full balance payment by the required date and you have not told us why, we reserve the right to resell your place and your deposit together with any monies paid in either instalments or in full will not be refunded. To avoid this, just keep in touch with us! Email info@latinsoul.co.uk and explain your situation so that we can assist you and find a solution together. 

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We reserve the right to cancel the retreat for any reason. This would only happen in exceptional circumstances resulting in us not being able to offer the retreat as advertised or in case of Force Majeure. Should this happen, we will notify you as soon as we have knowledge of the cancellation and will refund you the full GBP amount you paid us in respect of the retreat. We cannot be held liable for any expenses which you may have incurred, such as travel, holiday days or exchange rate losses. 

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Travel Insurance?

We strongly recommend that you have travel insurance with comprehensive personal accident and cancellation insurance that covers Our Terms and Conditions, particularly those regarding amendment or cancellation charges and that such insurance is purchased at the time of your Booking.

Upon booking our retreat you agree to our Terms and Conditions, including our Cancellation Policy; so please ensure you are fully aware of the above.

By having completed your next payment, you acknowledge that you have read both of these policies (we’re trying to make these less dull to read!). Cancellations are rare, but it’s good to be familiar with these rules.

If you do need to cancel, please do get in touch asap. We will take into consideration the reasons for cancellation and the uptake of the retreat participants; so the best thing to do is to simply come and talk to us as soon as you know you cannot make it! 

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ALLERGIES AND DIETARY REQUIREMENTS

We do need you to tell us in advance about any dietary issues / requirements / needs that you may have, in order to be able to cater for them. We will not be able to meet your requirements if you don’t communicate it to us at the time of your booking and then remind us at least two weeks prior to the retreat start date. 

All clients using our Retreat should be aware that when participating in any exercise or exercise programme, there is the possibility of physical injury. In making a Booking, you agree to assume such risk and agree to release and discharge us from any and all claims for liability, injury, loss and/or damage arising out of your participation in our Retreat.

All clients are recommended to consult with their doctor before beginning any exercise programme

Terms & Conditions

Disclaimer

Any person who attends Latin Soul events and/or classes shall do so at his or her own risk. He or she shall assume all risk involved, including but not limited to all loss or stolen property, cost, claim, injury, damage or liability sustained while participating. Latin Soul will not be held liable for any misfortune that may occur. By attending class, you are certifying that you are in good health and have consulted a doctor before beginning this or any other exercise program.

Terms & Conditions

Health

1. Attendees participate in Latin Soul classes/events at their own risk, by attending you are certifying that you have medical clearance to do so and are in good health having consulted a doctor before beginning any of our programs.
2. It is your responsibility to advise a member of the team of any changes in your health as and when they arise.
3. Stretching, warming up and cooling down are both essential parts of our programs and should not be skipped. Latin Soul accepts no liability for injury caused due to failure to follow recommended procedure.

Pregnancy & Children

4. It is not advised to do exercise between weeks 8 to 14 of Pregnancy. It is also important to wait until six weeks after the birth before resuming exercise. If you are pregnant, seek medical advice from your doctor who will be able to advise you on pregnancy and exercise safety.
5. This is an adults only retreat - no children can attend.

Refunds / Class cancellations

6. A member of the team will notify you in advance of any events/class cancellations or last minute changes to the timetable, so make sure we have your full contact details. There may be times when the decision to cancel a class is unavoidably made at the last minute and it may not be possible to inform everyone. In these instances your cancelled class will be credited for use on a future session.

7. Please note, there is a 24 hour Cancellation Policy for our studio classes and events, and under no circumstances can refunds or class bookings be changed outside this time! See RETREAT cancellation policy above in T&Cs

Personal belongings

8. Please keep any valuables in sight at all times, neither the venue nor Latin Soul will accept liability and can not be held responsible for any loss or damage to your belongings.

Privacy, Photography and Filming

9. From time to time Latin Soul will film and photograph events and classes for marketing purposes. By attending our classes and/or events you give us consent to share your good looks on our promotional material. If you do not wish to participate or feature in pictures or videos promoting Latin Soul then please make it known to staff, otherwise we will assume that we have your consent.

10. We will not share your contact details with third parties. We will use your contact details to share updates of our services, If you wish to stop receiving our updates simply drop us a line.