Latin Soul Dance & Fitness Ltd. and Stripe Payment Gateway are committed to the highest standards of privacy and data protection compliance and expect all employees, customers and management to adhere to these standards.
Latin Soul Dance & Fitness Ltd operates group classes and entertainment including other products and services listed on its website at www.latinsoul.co.uk.
We understand that privacy is important to our customers. We respect your privacy and will take all reasonable steps to safeguard and protect your information as if it was our own.
This Policy applies to the Latin Soul Dance & Fitness website and Latin Soul services.
By using our Website or Services, you are accepting the practices described in this Policy. If you do not agree with this Policy, please do not use our Website or Services. Your continued use of our Website or Services will signify your acceptance of this Policy.
Collection and Use of your Personal Data
We collect Personal Data directly from our customers (You) in order to enable us to provide our Services. Broadly speaking, we collect information in three ways:
- (1) when you contact us directly via email, telephone or referral from a trusted friend
- (2) when you buy our products/services including memberships, monthly subscriptions and/or pay as you go services.
- (3) passively through our marketing campaigns.
We are 100% against junk mail or purchased contact lists. This means that your information has been provided to us because you trust us as a company and wish to be associate with Latin Soul.
The types of Personal Data that we collect and our use of that Personal Data will depend on whether you are a member/subscriber or pay as you go customer.
Checkout Users / monthly subscription or pay with card
- Subscription/Membership: Our prepaid monthly plans require you to provide us with your Personal data in order to create and valid account and securely collect your monthly fee via Stripe Co. Stripe will store your payments details and collect the agree amount monthly until you cancel your subscription.
- Prepaid services and single transactions: whilst you may be paying by card for these products we do not store your Personal Data but do keep your Contact information provided that you are happy to stay in touch with us or become a frequent Latin Soul customer.
Personal Data includes your payment card information, your email address, your mobile phone number, and billing and shipping address.
Contact information includes your name, email address and telephone number.
Marketing and Cookies Opt-Out
We may occasionally email you with information about offers or new services. If you do not wish to receive this marketing material then please email firstname.lastname@example.org. You can also opt out of these email communications by clicking on the unsubscribe button on our newsletters.
Sharing and Disclosure of your Personal Data
Stripe does not sell or rent your Personal Data to marketers or third parties. If you have been contacted by a non Latin Soul person/company about sales or intending to collect further data from you please contact us immediately.
We may disclose your Personal Data to law enforcement, government officials, or other third parties if required by law or we believe in good faith that the disclosure is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms of Service.
Any sharing or disclosure of your Personal Data will be in compliance with applicable data protection laws and regulations.
Retention of your Personal Data
Personal Data that we collect and use for any purpose or purposes shall not be retained for longer than is necessary for that purpose or those purposes. This includes the Personal Data of Checkout Users.
Latin Soul has a variety of obligations to retain the data that you provide us, both to ensure that transactions can be appropriately processed, settled, refunded or charged back, to identify fraud, and also to comply with laws applicable to us and to our banking providers and credit card processors. Accordingly, even if you close your Latin Soul account we will retain certain information as necessary to meet our obligations. However, we will identify your account in our database as “inactive” or “closed”.
Protection of Personal Data
Although no data transmission can be guaranteed to be 100% secure, we take all reasonable steps to ensure that the Personal Data we collect, use or disclose is accurate, complete, up-to-date, relevant and stored securely.
We also take all reasonable steps to ensure that the Personal Data we hold is protected from misuse, interference, loss, unauthorised access, modification or disclosure by the use of various methods including access limitation, and industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the account registration process and sign-up information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to building and files.
Latin Soul maintains strict administrative, technical and physical procedures to protect information stored in our servers, which are located in the United States. Access to information is limited (through user/password credentials and software systems) to those employees who require it to perform their job functions.
Latin Soul complies with the U.S.-EU Safe Harbour Framework and the U.S.-Swiss Safe Harbour Framework as set forth by the U.S. and EU Department of Commerce regarding the collection, use, and retention of Personal Data from European Union member countries and Switzerland. Stripe payment processing has certified that it adheres to the Safe Harbour Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. You can learn more about the Safe Harbour program, and view Stripe’s certification, by visiting www.export.gov. If you have questions regarding Stripe’s Safe Harbour certification, please contact us.
Changes to this Policy
We reserve the right to make changes to this Policy from time to time. Please review this Policy periodically to check for updates. If any changes are material and/or retroactive, we may provide additional notice and/or an opportunity to “opt-in,” as appropriate under the circumstances. We may also advise you of changes to this policy by emailing and/or mailing the revised policy to any addresses you provide us.
Access, Correction and Complaints – Contact Us
Customers can update their account information by signing on to our Website with their Latin Soul account.
We aim to acknowledge receipt of all complaints within 2 business days and to resolve all complaints within 7 business days (although this may not be possible in all circumstances, and is dependent on the complexity of the issue).